Don’t worry! You are fully protected by our 100% No-Risk Money Back Guarantee. If you aren’t fully satisfied with the product purchased over the next 7 days, simply let us know from our contact page. We will be happy to process your refund request according to our refund policy immediately.
These are a few questions that we get almost every day. Please go through these questions before reaching us.
It depends on you. If you like our support, updates & upgrades you can renew your licence key after a year. Licence key renewal process is not automatic & you need to do it manually after you receive your licence key expiration email from us.
If your licence key is not active you wont get theme updates, upgrades & support.
Absolutely yes, all premium features will just work fine even if your licence key is expired. Only future updates, upgrades & support will be disconnected.
Yes, you will get 30% discount while you renew your licence key. Let’s assume if the price of the theme is $49, while renewing your licence key you should pay around $34.
You will receive licence key in your email that you will be using during checkout along with the file download permission. You can also get your licence key from “My account > Orders.
You can renew your licence key from My account > Orders.
You will get download file at your email along with the licence key. Make sure you check SPAM folder too. You can also download the file from “My account”.
Updates ensure you are secure & bug free. WordPress is updated at least once in a week, we update themes to ensure compatibility with the latest version of WordPress. Our updates are not limited to just compatibility, we add different new features too.
No, we do have seperate licence key type for that. Orchid Store Pro plugin won’t work if you do not enter a valid licence key.
Big No. Please keep in mind, many fake nulled or similar website these days claims to have original latest & updated version theme file that we have currently. Please ignore such sources & do not buy from them. Be aware & keep yourself safe from those frauds. If we sell our products from a reputed marketplace like Envato, creative market, mojo marketplace you will notice the author as us.
If you have pre-sales questions kindly feel free to contact us from via our contact page.
