User Data Processing
Last updated: 17 March 2025
The User Data Processing Engine, referred to as UDP, is a tool we developed to collect non-sensitive WordPress data from users. Introduced in early December 2022, the UDP tool helps us enhance the quality of our products, including themes and plugins. This article outlines the data we collect and how we process the WordPress data gathered through UDP.
UDP has been integrated into most “CreamCode” products (such as Themebeez and Addonify products) to collect non-sensitive data from users’ WordPress sites.
What data do we collect?
We collect a limited set of non-sensitive data related to your WordPress installation. The types of data we gather include:
- Your website address (URL)
- Whether an SSL certificate is installed
- The version of Curl SSL
- The installed Curl version
- Your email address
- The PHP version of your web hosting server
- The type of web server software (e.g., Apache, Nginx, or LiteSpeed)
- Installed themes and plugins
- Whether the XMLReader extension exists
- Whether the Imagick extension is available
- The installed WordPress version
- The WordPress language set in General Settings
- The WordPress timezone set in General Settings
- Whether the website is a WordPress Multisite installation
How Do We Use the Collected Data?
We use this data to analyze how our products are being utilized and to improve them accordingly. These non-personal data points enable us to enhance our products, making them more compatible with various server environments.
Case Scenario 1: Suppose 10% of our customers are using PHP version 5.6. By knowing your server’s PHP version, we can determine whether to maintain backward compatibility for PHP 5.6.
Case Scenario 2: Suppose 5% of our customers are using a Caddy server. With your server information, we can decide whether to add compatibility for the Caddy server.
This demonstrates how valuable this data is for improving our product development process.
Do We Share or Sell the Collected Data?
We do not share, sell, or trade your non-sensitive data with any third-party companies. All collected data is processed solely to improve our software and provide you with the best possible experience. Additionally, your data helps us better understand your support inquiries, enabling us to assist you more effectively.
CreamCode may use your email address to contact you via email in certain cases, such as for major product updates or service/product-related promotional emails.
What If You Do Not Wish to Share Any Data?
We respect your privacy and do not collect any data from your site without your consent. If you prefer not to share any data, you can disable data collection from your WordPress dashboard under Settings > General Settings.
Your non-sensitive data is synced to our server only if you enable the option shown in the figure above. If you have any questions about data collection, please feel free to contact us.